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Questions related to COVID-19

  • Is your store open to the public?

  • Are you taking returns right now?

  • Do you have any sales on right now?

  • How can I see what products you have available in the store?

  • Does your store have a website? 

  • Do you have curb side pick up?

  • Can I change my curb side pick up order?

  • Can I cancel my curb side pick up order?

  • Can I change the time or date of my curb side pick up?

  • How will I know if my order is ready for pick up?

  • Do you offer home delivery? How much would it cost?

  • Can I change my curb side order to a delivery order instead?

  • What if I forget to pick up my order?

  • What if the product is not the quality I thought it was going to be?

  • How do I return a product that I ordered?

Questions for Sales Associates

  • Do you have an online store?

  • Can I buy a gift card from your store?

  • Do you offer home delivery?

  • Do you have any promotions today?

  • Do you sell masks/hand sanitizers?

  • Can you help me find something?

  • Do you have any more of these in the store? (show a picture)

  • When will the sale begin?

  • Will all products be on sale?

  • Is there a limit to the number I’m allowed to buy?

  • Do you have any more in the back?

  • Will you be getting new products?  When?

  • Can someone help me carry this to my car?

  • Can you put this on hold for me?  

  • How long can you put a product on hold?

  • Can you check another store to see if they have my size?

  • What is your return policy?

Shopping Online

Once you have placed an order online, you may want to check the status of your order.  You can call the store website and find out the status of your order.  Have your order number ready.

Good evening, I need information with regards to an order that I placed.

  • Can you check my order status?

  • What date should I be receiving it by?

  • The product is not what I expected.  What is your return policy?

  • The product was damaged.  How do I return it?

  • Can I get my package faster, if I pick it up from the store?

  • What identification do I need when I am picking up the order from the store?

  • Can I cancel my online order?

  • My order was repeated twice by accident.  How can I cancel one of the orders?


  • Did you explain what information you needed?

  • Did you give all the necessary details?

  • Did you ask all the questions?

  • Did you repeat back all the important information?  (size - price - date - return policy - website)

  • Did you thank the other person for their help and information?


      Thank you for all your help.  Thank you for your assistance.  Thanks for everything.  I appreciate your help.

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